WINTER DEAL

We value our customers and are committed to providing the best possible experience.

Whether you have questions about our products, need help with your order, or wish to share your feedback — we’re here for you.

Customer Service:

• Email: info@bioback-eg.com

• Phone: 0223504192

• Working Hours: Sunday to Thursday, from 9:00 AM to 6:00 PM (Cairo Time)

Address:

40 Abu Dawood Al-Zaheri Street, Nasr City, Cairo

Shipping & Returns Policy 

Shipping Policy 

At Bioback Beauty, we strive to deliver your orders as quickly and safely as possible.
We process and ship orders within 1–3 business days. Delivery times may vary depending on your location.

Shipping Details:

• Shipping is available across Egypt.

• Delivery usually takes 2–5 business days.

• You will receive a confirmation message and tracking details once your order is shipped.

Inspection Before Delivery:
You have the right to inspect the product before accepting the delivery. If the product does not meet your expectations, you can refuse to receive it without any charges.

سياسة الشحن والاسترجاع

في Bioback Beauty، نسعى لتوصيل طلباتكم بأقصى سرعة وأمان.

نقوم بمعالجة وشحن الطلبات خلال 1 إلى 3 أيام عمل، وقد تختلف مدة التوصيل حسب موقعك.

تفاصيل الشحن:

• التوصيل متاح لجميع محافظات مصر.

• مدة التوصيل تتراوح عادة بين 2 إلى 5 أيام عمل.

• ستتلقى رسالة تأكيد وتفاصيل التتبع فور شحن الطلب.

المعاينة قبل الاستلام:
يحق لك معاينة المنتج قبل الاستلام. في حال لم يكن المنتج مطابقاً لتوقعاتك، يمكنك رفض استلامه دون أي رسوم.

Returns Policy | سياسة الاسترجاع

We want you to be completely satisfied with your purchase. If you are not, you may return your order within 14 days of delivery, provided the product has not been opened or used.

Return Conditions:

• Products must be returned sealed, unused, and in their original condition and packaging.

• Items that have been opened or used are not eligible for return.

• To initiate a return, please contact our customer support team with your order details.

• Refunds will be issued after we receive and inspect the returned item.

نحن نحرص على رضاك التام عن مشترياتك. إذا لم تكن راضياً، يمكنك إرجاع المنتج خلال 14 يومًا من تاريخ الاستلام، بشرط أن يكون غير مفتوح أو مستخدم.

شروط الاسترجاع:

• يجب إعادة المنتج بحالته الأصلية،، غير مستخدم، وفي تغليفه الأصلي.

• لا يمكن استرجاع المنتجات المفتوحة أو المستخدمة.

• لبدء عملية الاسترجاع، يرجى التواصل مع خدمة العملاء وتزويدنا بتفاصيل الطلب.

• سيتم رد المبلغ بعد استلام المنتج وفحصه من قبل فريقنا.

Privacy Policy

At Bioback Beauty, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

Information We Collect

We may collect the following types of information:

1. Personal Information:

When you make a purchase or create an account, we collect personal details such as:

• Name

• Email address

• Phone number

• Shipping address

• Payment information

2. Non-Personal Information:

We also collect non-personal information, including:

• Browser type

• Device information

• IP address

• Browsing behavior on our website

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your orders, offers, and updates

• Improve our website and customer service

• Personalize your shopping experience

• Comply with legal requirements

Sharing Your Information

We do not sell, trade, or transfer your personal information to outside parties, except when necessary to provide our services, such as:

• Third-party service providers who help us operate the website or manage our business

• Payment processors to complete transactions

• Legal authorities, if required by law

Data Security

We implement a variety of security measures to protect your personal data. These measures include:

• Encryption

• Secure servers

• Access controls to ensure the safe handling of your data

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Analyze website traffic

• Remember your preferences

• Improve website performance

You can choose to disable cookies through your browser settings, but this may affect your experience on the site.

Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Opt out of marketing communications

• Request restrictions on the processing of your personal data

• File a complaint with a data protection authority

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at:

Email: info@bioback-eg.com
Phone: +20 101 392 7997

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

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